Returns & Exchanges

At Maisonette Shop, we want you to be completely satisfied with your home decor purchases. If an item doesn't perfectly fit your space, you may return or exchange it within 30 days of delivery provided it is in its original, unused condition.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a prepaid shipping label.

2

Pack With Care

Securely place the items in their original packaging, ensuring all fragile components are protected to prevent damage during transit.

3

Ship It Back

Affix the prepaid return label to your package and drop it off at any authorized carrier location or schedule a home pickup.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing